I just got off the phone with a person (who will remain unnamed) who works for a trucking company (who will also remain unnamed). I was following up on a freight claim that I had filed on the behalf of one of our customers.
I was informed that the claim was processed and forwarded for payment, I then asked how long it would take to receive the payment for the claim, this person then informed me that payment usually goes out in 6 weeks!! 6 weeks???
My first thought was that this is ridiculous, then I thought… no that’s terrible.
I asked the nice person with this company why it took so long, and I was told that this was average! Can you believe that, “average”!
When you look for companies to surround yourself with, do look for companies that aim to provide the average service, or do you look for the companies that aim to provide the services that no one else provides? I would bet you look for the company that sets the bar at a height others don’t care to reach.
