Frequently Asked Question
Answers to the most commonly received qestions.
We specialize in receiving, storing, delivering, and installing fine furniture, area rugs, artwork, accessories, and other items for the interior design trade and high-end furniture retailers.
Our primary service area covers Central Florida (Orlando) and surrounding regions, extending up to a 135-mile radius. For specific service inquiries outside this area, please contact us directly.
Our receiving process includes verifying shipment information, inspecting packages for any visible issues, and ensuring all items match the order documentation. If discrepancies or damages are found, we document them and notify you promptly.
Yes, we perform a detailed out-of-carton inspection to check for any damage or defects due to packaging or handling. Any issues identified are recorded in a receiving report, which we send to you for your records.
Our White Glove Delivery service provides a premium delivery experience, including careful handling, placement, assembly, and cleanup of your items upon delivery. We require advance scheduling and any specific instructions to ensure everything is perfectly prepared for delivery day.
Yes, we offer secure warehouse storage for items following receiving and inspection. Each item is placed in a storage location best suited to its size and type to ensure maximum safety until it’s scheduled for delivery.
If any items need repair, our team will document the condition with photos and detailed notes. We’ll share this information with you and, upon your approval, arrange for the necessary repairs. All repair services are invoiced separately.
Yes, we offer both dock pick-up and curbside services for items stored in our inventory. We ask that you give us prior notice so we can schedule the pick-up in our daily workflow.
We send a weekly invoice detailing charges for the previous week’s services. The invoice is itemized by client and service type, which simplifies your accounting and client billing. Regular payment is required to maintain service continuity.
Review the report as soon as possible and inform us of any necessary corrections. This allows us to ensure accurate record-keeping and coordinate any further action required.
Getting started is simple! Just contact us to discuss your specific needs, and we’ll provide you with the necessary details and steps to begin our partnership.
